PRIVACY POLICY

We aim to send out all orders within 24 hours if placed before 12pm.

We ship by first class Royal Mail and will provide you with a tracking number. 

WHAT TypE OF INFORMATION DO WE COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect your personal health details through our online skin consultation form and your purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email); payment details (including credit card information), comments, feedback and product reviews.

how do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our services;

  2. To provide our clients with ongoing support;

  3. To be able to contact our clients with general or personalised service-related notices and promotional messages;

  4. To ship our products; 

  5. To comply with any applicable laws and regulations.

why do we collect such personal information?
PRIVACY POLICY

We may contact you regarding your treatment, to provide aftercare advice, to troubleshoot problems with an order, to collect monies owed to us, to send updates about our company, or as otherwise necessary to contact you to enforce any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

WHAT TYPE OF INFORMATION DO WE COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect your personal details through our online skin consultation form and your purchase history. We use software tools (Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email), payment details (including credit card information), comments, feedback and product reviews.

HOW DO WE COLLECT INFORMATION?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address and in the case of a treatment, your healthcare history. Your personal information will be used for the specific reasons stated above only.

WHY DO WE COLLECT SUCH PERSONAL INFORMATION?

We collect such personal infomation for the following purposes:

  1. To provide and operate our services;

  2. To provide our clients with ongoing support and aftercare;

  3. To be able to contact our clients with general or personalised service-related notices and promotional messages;

  4. To ship our products; 

  5. To comply with any applicable laws and regulations.

HOW DO WE STORE, USE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We never sell or share your data to third parties for marketing purposes.

CAN YOU WITHDRAW YOUR CONSENT?

If you do not want us to process your data anymore, please contact us at sales@skinirvana.co.uk.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@skinirvana.co.uk. 

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